The maintenance plan complements the service and support provided by your local partner and the foundation level of services you receive from Microsoft Business Solutions with your software license purchase. The maintenance plan includes:
All Major Product Releases and Minor Updates
Service Packs and Fixes
Our password-protected site for Microsoft Business Solutions customers, CustomerSource provides access to a searchable technical-issue database, news, discussion, subscription service, and more.
With access to the library, you can save time by taking advantage of reports and receipt templates. There are nearly 80 templates available for Microsoft Retail Management System and many coming soon for Microsoft Point of Sale.
These online forums offer virtually unlimited online support and help you collaborate with other customers to solve technical issues. If questions aren't answered by other customers within two business days, a Microsoft Business Solutions support engineer will respond.
Online Training Benefits
Train your employees in a structured and thorough way by using your two (named-user) subscriptions to both the Microsoft Retail Management System tutorial and the Microsoft Point of Sale tutorial.
Extended Support Hours
Enrolling in the maintenance plan extends your technical support availability from standard support business hours to 24 hours a day, six days a week. Extended support hours are available from 2 P.M. Central Time (UTC–6) Sunday through 2 P.M. Central Time (UTC–6) Saturday; so support is available on each weekend day. This applies to both business-critical support you receive at no charge as part of your license purchase and Flex support you purchase for non-critical issues. After-Hours incidents must be submitted via CustomerSource. (Extended support hours are available in the United States and Canada only.)
You make suggestions for future products and new features
Many of our product improvements and new features come directly from suggestions our customers make. Every year we send a Product Advisory Board survey to customers enrolled in a service plan.
Discounts on Flex 5-Pack Support and Flex Per-Incident Support