Customers who acquire Microsoft Retail Management System or Microsoft Point of Sale are eligible for a foundation level of technical support and maintenance to meet your most critical business needs, including:
Customers using the latest version of the product who encounter an emergency can call during our regular business hours to receive no-charge business-critical support.
Note:Business-critical support is defined as support for a mission-critical operation that is halted (for example, the inability to record sales) and is available at no charge when customers are using the latest version of the software, and when they are contacting Microsoft Business Solutions support during business hours. Microsoft Business Solutions support hours in the United States and Canada are 8 A.M.–7 P.M. Central Time (UTC–6), Monday through Friday, and 10 A.M.–2 P.M. Central Time (UTC–6) on Saturdays. After-Hours support requests must be submitted via CustomerSource.
Software Quality Support
Customers can receive support on confirmed quality problems at no charge as well obtain a work-around to confirmed quality problems.
Critical Security Fixes
Customers will receive critical security fixes at no charge to address vulnerabilities that could allow the spread of a virus.