Microsoft Business Solutions provides award-winning support services. Our support professionals handle most technical support requests immediately. And, for your peace of mind, Microsoft Business Solutions guarantees a specific response time on the others.
Flex 5-Pack Support and Flex Per-Incident Support provide affordable ways to receive support from Microsoft for customers who prefer to pay-as-they-go. To make the support resolution process as efficient as possible, with Flex support, you receive a live response within seven minutes of calling as well as single case ownership.
Note: Customer support requests in the United States and Canada are answered by a message center within seven minutes, or may be routed directly to a support engineer depending on availability. Single case ownership cannot be guaranteed for issues spanning multiple days.
Flex 5-Pack Support
Flex 5-Pack Support provides you with optimal responsiveness, the convenience of an advanced purchase, and an even more affordable way to receive support from Microsoft Business Solutions. Benefits include:
• Three-hour guaranteed response time for support requests
• Incidents expire one year from the date of purchasing the package
• If you are enrolled in the maintenance plan, you receive a discount for Flex 5-Pack Support
Flex Per-Incident Support
Flex Per-Incident Support provides you with convenient access to support assistance on an as-needed basis. Benefits include:
• Eight-business-hour response time for support requests
• Credit card purchases are accepted when requesting support assistance from Microsoft
• If you are enrolled in the maintenance plan, you receive a discount for Flex Per-Incident Support