NuRol\'\'s level 1 phone support plan includes phone and internet based support during normal business hours.
Level 1 support includes:
+ Basic network support relating to POS
+ POS hardware troubleshooting
+ POS software troubleshooting
+ How to\'\'s relating to the POS software
Level 1 support does not include:
+ Database import or upgrade
+ ISP or internet connection related issues
+ Advanced networking
+ Operating system issues (Windows)
+ Credit card processing issues
+ Customizations (receipts, reports, etc)
+ Software Updates or maintenance
Level 2 support is available for a fee.
NuRol business hours:
Monday - Friday 9:00am - 5:30pm Eastern
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